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NOHO Mailbox

How It Works

Start With Package Pass,
Upgrade When You're Ready

Start with $10 of nonrefundable spendable wallet credit and one current photo ID. A mailbox upgrade follows document review, separate plan payment and an in-person check of your originals. We'll walk you through every step.

We'll walk you through it at the counter
01

Online signup

Start With Package Pass

Every new online signup starts with Package Pass and $10 of wallet credit. Enter your name, email, phone and current home address, then read the service terms and accepted ID list. You can choose a mailbox plan to upgrade to, but that plan is billed separately later.

  • Basic — $50 / 3 months — for personal mail and online shopping
  • Business — $80 / 3 months — adds mail forwarding + priority handling
  • Premium — $95 / 3 months — adds notary discount + concierge support
  • Physical plans also offer 6 months or 1 year with 2 months free
  • No credit check or SSN — choose your notification preferences in your account
02

Original checked in person

Pay $10 & Verify Your Photo ID

Accept and sign the Package Pass agreement, then pay $10 securely on the website. All $10 becomes nonrefundable spendable wallet credit. Upload one current acceptable photo ID — this is required — and bring the original for staff to check before Package Pass activation.

  • $0 per month; $1 per package released, plus applicable storage, oversize and other package policy charges
  • DHL, UPS, Amazon and FedEx packages only — no USPS or USPS final-mile deliveries
  • Package Pass has no mailbox, no assigned suite number and no Form 1583
  • No upfront deposit or mailbox plan charge; no minimum wallet balance to maintain
03

For a mailbox upgrade

Prepare Your Mailbox Documents

To upgrade to a physical or virtual mailbox, provide two separate current documents: an acceptable photo ID and an accepted document showing your current home address. Complete and sign USPS Form 1583, then submit the documents for review. We'll tell you if a photo or document needs replacing and help you correct it.

  • Photo ID examples: driver's license, passport or state-issued photo ID
  • Home-address document examples: lease, voter registration, vehicle registration or home/vehicle insurance policy
  • Utility bills are not accepted for Form 1583
  • Your remaining Package Pass credit stays on your account if the upgrade cannot be verified
04

After document review

Pay for Your Mailbox & Complete Verification

After document review, pay for your chosen mailbox plan and any applicable physical mailbox keys in a separate purchase. Bring both original documents so staff can verify them and witness or confirm your Form 1583 signature. We assign your suite number and activate your mailbox only after verification and payment are complete; your mailbox term starts at activation.

  • No deposit in the new public signup flow; plan and key charges are shown before the separate purchase
  • Do not use a mailbox address until we confirm activation and your assigned suite number
  • Two keys — mailbox and outside door ($15 each) — charged with the separate physical mailbox purchase and handed over in store
  • Extra or replacement key: $25 each, ordered and paid from your dashboard
05

After mailbox activation

Manage Mail From the Dashboard

When your mailbox is active, you can use 5062 Lankershim Blvd with your assigned suite number. Every piece of mail and every package gets logged when it arrives, and we send you an SMS or email. From your dashboard you can request scans, forwarding, or local shipping — or walk in and pick it up at the counter.

  • Scan request — $1 per letter up to 3 pages ($0.25 per extra page), delivered to your dashboard
  • Forwarding — postage + $5 handling, scheduled or on-demand
  • Live shipping quotes, tracking and confirmed delivery windows
  • Vacation Mode — auto-hold mail, daily digest, batch resume
  • Add a second user — give a family member or business partner read access
  • Junk mail block — opt out of senders you don't want to see again

Before You Start

What You'll Need

Package Pass requires one current acceptable photo ID. For a physical or virtual mailbox upgrade, add a separate accepted document showing your current home address and complete USPS Form 1583. Bring the originals for staff to check.

Current photo ID (one of)

  • • Driver's license (state, territory or tribal)
  • • Non-driver ID card (state, territory or tribal)
  • • Passport or passport card (U.S. or foreign)
  • • U.S. military ID (CAC or Uniformed Service ID)
  • • Permanent resident card or other USCIS ID
  • • Certificate of citizenship or naturalization
  • • Tribal identification card
  • • U.S. government PIV or USAccess card
  • • Matrícula Consular (Mexico)
  • • NEXUS card
  • • U.S. university ID

Separate home-address document (mailbox upgrade)

  • • Driver's license (state, territory or tribal)
  • • Non-driver ID card (state, territory or tribal)
  • • Tribal identification card
  • • Lease, mortgage or deed of trust
  • • Voter registration card
  • • Vehicle registration card
  • • Home or vehicle insurance policy

For a mailbox: Both documents must be current, and the separate address document must show the home address on Form 1583. Staff review the uploads and check the originals before assigning a suite. Not accepted: Social Security card, Birth certificate, Credit or debit card, Utility bill.

FAQ

Common Questions

Is this a P.O. Box or a real address?
A real street address with a private suite number. Your mail comes to 5062 Lankershim Blvd, Suite #—, North Hollywood, CA 91601 — many banks, the DMV, and other services accept it where P.O. Boxes are rejected, though each institution sets its own rules.
What is USPS Form 1583 and why do I need it?
Form 1583 authorizes us to receive USPS mail for your mailbox. Package Pass does not need it. For a mailbox upgrade, complete and sign the form and submit a current acceptable photo ID plus a separate accepted document showing your home address. Staff review the documents, then verify the originals and witness or confirm your signature in person before activation.
Which documents do I need?
Package Pass requires one current acceptable photo ID, checked by staff in person. A mailbox upgrade requires two separate documents: a current acceptable photo ID and an accepted document showing your current home address, such as a lease, voter registration, vehicle registration or home/vehicle insurance policy. See the accepted lists on this page. Utility bills are not accepted for Form 1583.
What do I pay when I sign up online?
Only $10, all of which becomes nonrefundable spendable Package Pass wallet credit. Package Pass is $0 per month, with $1 per package released plus applicable package policy charges. There is no upfront deposit or mailbox plan charge. A mailbox plan and any applicable physical key charges are paid separately after document review. If the upgrade cannot be verified, you keep Package Pass and your remaining credit; the credit is not refunded because the upgrade was not approved.
How long does signup take?
You can start online and resume from your account. Completion depends on document review, any replacements needed, payment and the in-person original-document check. We'll tell you what is still needed and confirm when Package Pass or your mailbox is active.
What if I don't get my password reset email?
Call or text us at (818) 506-7744 and we'll send you a reset link directly. Mon–Fri 9am–5:30pm (lunch 1:30–2pm) · Sat 10:00am–1:30pm.
Can I add a second user to my mailbox?
Yes. At signup or anytime from your dashboard, add a second authorized recipient. They can pick up mail in person (with their own ID) and you can also grant them dashboard access (read-only) so they see mail as it arrives.
Can I put my mail on hold while I travel?
Yes — Vacation Mode in your dashboard. Set start and end dates; we hold all mail during that window and send a daily digest of what's arrived. Resume anytime.
Do you ship internationally?
Yes. We forward mail and ship packages domestically and internationally via USPS, UPS, FedEx, and DHL. International rates calculated at the time of forwarding.
How do I cancel?
Email or call us — no cancellation fee, no questions asked. We give a 30-day grace period to forward any final mail to your new address. Note: USPS requires us to retain your records for 4 years after cancellation (legal requirement, not optional).

Ready When You Are

Start online with $10 of Package Pass credit and a current photo ID. Choose a mailbox upgrade when you're ready, and we'll help with the documents, review and original verification.

Start Signup →Compare Plans

Questions? (818) 506-7744 · Mon–Fri 9am–5:30pm (lunch 1:30–2pm) · Sat 10:00am–1:30pm