Frequently asked questions

You'll need two valid government-issued photo IDs (e.g., driver's license + passport) and a completed USPS Form 1583. We'll help you fill out the form in-store and notarize it on the spot.

It's a form required by the USPS that authorizes us to receive mail on your behalf. You must complete it in person with a valid ID, and it must be notarized. We handle the notarization for free when you sign up.

Yes! You receive a real street address with a unique suite number — not a P.O. Box. You can use it for personal mail, business registration, banking, and more.

When mail arrives, we scan the exterior and upload it to your secure online dashboard. You can then choose to open & scan the contents, forward it, or have it shredded.

Yes — we accept packages from USPS, UPS, FedEx, DHL, Amazon, and any other delivery service. You'll receive an instant notification when a package arrives.

Carrier pickup schedules at our store: USPS picks up Monday–Saturday around 4:00 PM. UPS picks up Monday–Friday around 5:00 PM. FedEx picks up Monday–Friday around 4:30 PM. DHL picks up Monday–Friday around 3:30 PM. Drop off outgoing shipments well before these times to ensure same-day dispatch.

Standard holding is 3 days at no charge. Days 4–13: $6.50/day per package (base tier). Days 14–29: $9.75/day (1.5×). Days 30–59: $13.00/day (2×). Days 60+: $19.50/day (3×, final). After extended holding, unclaimed items may be returned to sender, forwarded (at your expense), or disposed of. Contact us to arrange extended holding in advance.

Absolutely. From your dashboard, click 'Discard' on any mail item and we'll securely shred and dispose of it.

Request a delivery through our website or dashboard. We dispatch a local courier who picks up your mail or packages from our store and delivers them to your address — same day.

North Hollywood zone deliveries are a flat $5. Outside NoHo, pricing is zone-based: $9 Inner Valley (Studio City / Sherman Oaks / Burbank, 0–5 mi), $13 Mid Valley (Van Nuys / Glendale / Los Feliz, 5–10 mi), $17 Greater LA (Hollywood / Silver Lake / Echo Park, 10–15 mi), $21 West LA (Culver City / Beverly Hills / Pasadena, 15–20 mi), $28 Far LA (Santa Monica / Long Beach / Torrance, 20–30 mi). Beyond 30 miles is custom-quoted. See /delivery for the full map.

No! Our same-day delivery service is open to anyone. You can request a delivery directly from our website.

We offer three plans — Basic Box, Business Box, and Premium Box — each available in 3-month, 6-month, or 14-month terms. Business Box is our most popular, and Premium includes mail forwarding, priority processing, and notary discounts.

No hidden fees. The price you see is the price you pay. There's no setup fee — just bring your IDs and you're good to go.

Yes, you can upgrade at any time. The price difference is prorated for the remaining term. Contact us in-store or through the dashboard.

Walk-ins are welcome based on availability, but we recommend booking online to guarantee your appointment time.

We notarize legal documents, real estate transactions, business agreements, affidavits, power of attorney, contracts, loan documents, and identity verifications.

Yes — Premium Box subscribers receive a discounted notary rate. Ask about your member pricing when booking.

LLC/DBA/S-Corp formation, EIN, all required filings, a full brand book, branding assets, a live website with hosting, SEO setup, social media profiles, Google Business profile, and 12 months of mail service.

Most packages are completed within 2-4 weeks. We handle everything from filing to branding to website launch, so you can focus on your business.