Frequently asked questions

Bring two valid government-issued photo IDs — say, a driver's license and a passport — and we'll help you fill out USPS Form 1583 right at the counter and notarize it on the spot. It takes a few minutes, and you sign in person.

It's the USPS form that authorizes us to receive mail on your behalf. You fill it out and sign it in person with valid ID, and it has to be notarized — we handle the notarization right at the counter. It's free on Business and Premium plans, $15 per signature otherwise.

Yes — a real street address with your own private suite number, not a P.O. Box. People use it for personal mail, packages, and business paperwork. One honest note: some banks and agencies set their own address rules, so check with them if it's for something official.

When mail arrives, we scan the outside of the envelope and post it to your secure online dashboard. From there, just tell us what to do with it: open and scan the contents ($1 per letter up to 3 pages, $0.25 per extra page), forward it, or shred it.

Yes — USPS, UPS, FedEx, DHL, Amazon, and any other delivery service. We sign for it, shelve it safely, and send you a notification so you know it's waiting for you.

Carrier pickup times at the shop: USPS picks up Monday–Saturday around 4:00 PM. UPS picks up Monday–Friday around 5:00 PM. FedEx picks up Monday–Friday around 4:30 PM. DHL picks up Monday–Friday around 3:30 PM. Drop your outgoing shipments off well before those times so they make that day's pickup.

Package storage costs $2 per completed 24-hour day from arrival. Handling fees are separate and capped at $35 per package. Letters do not accrue package storage. After extended holding, unclaimed items may be returned to sender, forwarded (at your expense), or disposed of. If you know you'll be away a while, talk to us ahead of time and we'll arrange extended holding.

Of course. Hit 'Discard' on any mail item in your dashboard and we'll shred it securely and dispose of it.

Package Pass ($0/month) makes NOHO the place your packages get delivered. We receive from DHL, UPS, Amazon and FedEx — not USPS, including anything USPS delivers the last mile, which needs a mailbox plan and Form 1583. You pay $1 per package from your wallet when you collect it. To get started, bring two IDs so we can verify them at the counter, and add at least $10 to your wallet — that $10 is yours to spend on your own packages, not a fee, and there is no balance to keep up afterwards. Five days of holding come with every package, then our standard storage rates apply.

Physical boxes come in three sizes — Basic, Business, and Premium — billed in 3-, 6-, or 14-month terms; Business is the one most folks pick. Prefer address-only? Virtual plans start at $9.99/month (Solo, Pro, Business), and there's Package Pass at $0/month if you just need somewhere for your packages to go. Full details on the plans page.

No hidden fees — the price you see is the price you pay, and there's no setup fee. Bring your two IDs and we'll get you set up at the counter.

Yes — 10% off any mailbox plan for active duty and veterans. Just show your military ID at the counter and we'll apply it to your plan.

On virtual boxes, yes — request any available number for $20 a year. Ask at the counter or from your dashboard and we'll confirm availability, usually within a business day.

Right on your dashboard — card, Apple Pay or Google Pay, or from your wallet balance. Card details go straight to Square, our payment processor; we never see your card number. If you tick “Save my card” as you pay, Square keeps the card for next time and we keep only its last four digits — remove it from your dashboard any time. Cash and card at the counter work too. If you'd like auto-pay, give us a call and we'll set it up together.

Yes — upgrade any time. We prorate the difference across your remaining term. Ask at the counter or through your dashboard.

Walk-ins are welcome whenever we're open, subject to availability — booking ahead guarantees your time. Every notarization happens in person at the shop; we don't offer online notarization.

We notarize legal documents, real estate transactions, business agreements, affidavits, power of attorney, contracts, loan documents, and identity verifications. Bring valid photo ID and leave the documents unsigned.

Yes — Premium Box members get a discounted notary rate. Just mention it when you book.

$2,000 to launch, then $499/month for operations. Launch includes branding, storefront, initial catalog and supported payment/shipping integrations. Postage, payment processing, inventory, packaging, storage, fulfillment usage, government and third-party fees are separate.

Yes. Bring your registered business, brand and products. We agree the onboarding and operations scope, including inventory, dispatch and returns. NOHO handles local delivery in Los Angeles and the San Fernando Valley, or carrier shipping elsewhere, with delivery windows confirmed when scheduled.