Frequently asked questions

Bring two valid government-issued photo IDs — say, a driver's license and a passport — and we'll help you fill out USPS Form 1583 right at the counter and notarize it on the spot. It takes a few minutes, and you sign in person.

It's the USPS form that authorizes us to receive mail on your behalf. You fill it out and sign it in person with valid ID, and it has to be notarized — we take care of the notarization at the counter, free, when you sign up.

Yes — a real street address with your own private suite number, not a P.O. Box. People use it for personal mail, packages, and business paperwork. One honest note: some banks and agencies set their own address rules, so check with them if it's for something official.

When mail arrives, we scan the outside of the envelope and post it to your secure online dashboard. From there, just tell us what to do with it: open and scan the contents ($1 per page), forward it, or shred it.

Yes — USPS, UPS, FedEx, DHL, Amazon, and any other delivery service. We sign for it, shelve it safely, and send you a notification so you know it's waiting for you.

Carrier pickup times at the shop: USPS picks up Monday–Saturday around 4:00 PM. UPS picks up Monday–Friday around 5:00 PM. FedEx picks up Monday–Friday around 4:30 PM. DHL picks up Monday–Friday around 3:30 PM. Drop your outgoing shipments off well before those times so they make that day's pickup.

The first 3 days of holding are free. Days 4–13: $6.50/day per package (base tier). Days 14–29: $9.75/day (1.5×). Days 30–59: $13.00/day (2×). Days 60+: $19.50/day (3×, final). After extended holding, unclaimed items may be returned to sender, forwarded (at your expense), or disposed of. If you know you'll be away a while, talk to us ahead of time and we'll arrange extended holding.

Of course. Hit 'Discard' on any mail item in your dashboard and we'll shred it securely and dispose of it.

Ask for a delivery through our website or your dashboard. A local courier picks your mail or packages up from the shop and brings them to your door that same day.

North Hollywood zone deliveries are a flat $5. Outside NoHo, pricing is zone-based: $9 Inner Valley (Studio City / Sherman Oaks / Burbank, 0–5 mi), $13 Mid Valley (Van Nuys / Glendale / Los Feliz, 5–10 mi), $17 Greater LA (Hollywood / Silver Lake / Echo Park, 10–15 mi), $21 West LA (Culver City / Beverly Hills / Pasadena, 15–20 mi), $28 Far LA (Santa Monica / Long Beach / Torrance, 20–30 mi). Beyond 30 miles, we'll quote it for you. See /delivery for the full map.

No — delivery is open to everyone in the neighborhood, member or not. You can request one straight from our website.

Three plans — Basic Box, Business Box, and Premium Box — each available in 3-month, 6-month, or 14-month terms. Business Box is the one most folks pick, and Premium adds mail forwarding, priority processing, and notary discounts.

No hidden fees — the price you see is the price you pay, and there's no setup fee. Bring your two IDs and we'll get you set up at the counter.

Yes — 10% off any mailbox plan for active duty and veterans. Just show your military ID at the counter and we'll apply it to your plan.

On virtual boxes, yes — request any available number for $20 a year. Ask at the counter or from your dashboard and we'll confirm availability, usually within a business day.

When something's due, ask us and we'll send you a Square payment link — or pay from your wallet balance. We never ask you to type card details into the site. If you'd like auto-pay, give us a call and we'll set it up together.

Yes — upgrade any time. We prorate the difference across your remaining term. Ask at the counter or through your dashboard.

Walk-ins are welcome whenever we're open, subject to availability — booking ahead guarantees your time. Every notarization happens in person at the shop; we don't offer online notarization.

We notarize legal documents, real estate transactions, business agreements, affidavits, power of attorney, contracts, loan documents, and identity verifications. Bring valid photo ID and leave the documents unsigned.

Yes — Premium Box members get a discounted notary rate. Just mention it when you book.

LLC/DBA/S-Corp formation, EIN, all required filings, a full brand book, branding assets, a live website with hosting, SEO setup, social media profiles, Google Business profile, and 12 months of mail service.

Most packages wrap up within 2-4 weeks. We handle the filings, the branding, and the website launch so you can focus on the business itself.