How NOHO Mailbox runs its own storefront on the platform
We're a real, operating CMRA at 5062 Lankershim Blvd in North Hollywood, and this is the software we run the store on every day — the counter, customer accounts, compliance records and delivery.
Before vs after
What changed in our operations after we replaced spreadsheets with our own platform.
Customer list
Before
Spreadsheet, manual updates
After
One record per customer · plan, due date and documents in one place · ID checks tracked
Mail intake
Before
Hand-written log book + emailed alerts
After
Mail and packages logged at the counter · customer notified · shows up in their account
Form 1583 + CMRA quarterly
Before
Re-typed by hand each quarter
After
Built from the customer records · missing 1583s and IDs show up on their own · in-house notary
Shipping
Before
Phone-ordered, paper-routed
After
7-zone instant quote · photo proof of delivery · recurring routes
Billing
Before
Manual Square invoices
After
Square payment links from the counter · paid links credit the customer's wallet · every change audited
Member experience
Before
"Call us, we'll check."
After
Self-serve dashboard · mail viewer · request forwarding/discard/scan in 3 taps
What we learned building it
Built for our counter first
Every feature exists because the counter needed it. The software serves the store, not the other way around.
Customers can see for themselves
A customer can check their mail and packages from their phone instead of calling to ask. That changed the counter more than anything else.
Square and Shippo, not custom payments
We don't build our own payment processing or shipping labels. Payments go through Square and labels through Shippo.
Compliance records are part of the daily work
When each customer's 1583 and IDs are kept as part of signing them up, the quarterly list comes from records that are already there instead of being re-typed.
Run a mailbox store too?
The same software is in early access for US mailbox stores. Starting at $200/month per location on a 12-month agreement ($200 monthly installments or $2,400 paid upfront). Nothing to pay at this stage.